Return & Refund Policy
Return & Refund Policy
At RoboCoz, we are committed to providing our customers with accurate descriptions and high-quality products as showcased on our website. However, we understand that there may be instances where you need to return or seek a refund for your purchase. Please review our policy below for more information:
Return Conditions:
- Customers must report any damaged, mismatched, or faulty products within 5 days of receiving the consignment.
- Returned products will undergo verification to ensure they meet our return conditions.
- No warranty will apply if the product has been subjected to misuse, static discharge, neglect, accidents, modifications, or has been soldered or altered in any way.
- Customers are required to return the consignment properly packaged and must provide the tracking number and courier service details within the 5-day period.
Refund and Replacement:
- If the returned item is verified and considered valid by our team, a replacement will be shipped within 2 working days.
- In cases where a replacement cannot be provided promptly, a 100% refund will be issued.
- Refund processing may take up to 5 – 7 business days.
- robocoz reserves the right to make the final decision on all refund requests.
Limitations:
- Due to the nature of the products we sell and our strict quality policy, order cancellations and returns without valid reasons are not allowed.
Order Cancellation Conditions:
- Orders can only be altered or cancelled if they are still in “Pending” or “Payment Verification” status.
- Once an order has moved to a different status, it cannot be altered or cancelled.
Fees:
In some cases, order cancellation may attract a 9.5% bank charge, depending on the payment methods used by the customer. This is because most payment gateway providers retain their commission even if an order is cancelled and refunded.
If you have any questions or concerns regarding our Return & Refund Policy, please contact us at contact email :- robocoz.info@gmail.com /phone:-7498741707. Our dedicated customer service team is here to assist you and ensure a seamless shopping experience.